Refund and Returns Policy

 

Thank you for choosing to purchase our watch products. We are committed to providing you with high-quality products and excellent customer service. If you are not satisfied with our products for any reason, we will do our best to address your concerns and provide a satisfactory solution.

Refund Policy:

  1. You may request a refund within 30 days of receiving the merchandise if you are dissatisfied with the product. Please ensure that the product is unused and in its original condition, and include the purchase receipt as proof for the refund request.
  2. Refunds will be processed upon receiving the returned product and verifying its good condition. Refunds will be issued using the original form of payment.
  3. The refund amount will include the price of the item(s) paid at the time of purchase. Any shipping fees, taxes, or other charges will not be refunded.
  4. We will process your refund request within 7 business days after receiving the returned product. Please note that the specific refund processing time may vary depending on the payment method and geographical location.

Returns Policy:

  1. You may request a return within 30 days of receiving the merchandise if you are dissatisfied with the product. Please ensure that the product is unused and in its original condition, and include the purchase receipt as proof for the return request.
  2. You will be responsible for the shipping costs associated with the return, unless the return is due to our error or product quality issues.
  3. We will process the refund after receiving the returned product and verifying its good condition. Refunds will be issued using the original form of payment.
  4. The refund amount will include the price of the item(s) paid at the time of purchase. Any shipping fees, taxes, or other charges will not be refunded.

Order Processing and Shipping:

  1. We will process orders within 48 hours of receipt. This includes verifying order information, checking inventory, and preparing for shipment.
  2. The shipping period is typically within 10 business days after order processing is complete. Please note that the exact shipping time may vary depending on factors such as product availability and logistics.
  3. We primarily serve the European and American markets, and we strive to ensure timely order processing and delivery.

How to Request a Refund or Return:

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Please provide the following information to expedite the processing of your refund or return request:

  • Order number
  • Reason for refund or return
  • Product name(s) and quantity
  • Contact information (name, address, phone number, email)

We will make every effort to process your refund or return request and ensure your satisfaction. If you have any questions or need further assistance, please feel free to contact us.